Refund policy

Returns & Exchanges

We want you to love your purchase. If something isn’t quite right, we’re happy to help.

Returns

• We accept returns within 30 days of delivery
• Items must be unused, unworn, and in original condition
• Original shipping charges are non-refundable
• Customers are responsible for the return shipping cost

To start a return, please contact us at [info@rockthiswaycrystalshop.com] with your order number.

Exchanges

• We’re happy to offer exchanges within 30 days of delivery
• Customers are responsible for return shipping
• Replacement items will be shipped once the original item is received and inspected

Unfortunately, we cannot accept returns on sale items or gift cards.

Non-Returnable Items
For hygiene and safety reasons, the following items are final sale:

• Earrings
• Custom or personalized items
• Sale or clearance items (if applicable)

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue.
We’ll make it right.

Refunds

• Approved refunds will be issued to the original payment method
• Please allow 5–7 business days for the refund to process once the return is received